The great Jim Womack, author of ‘The Machine That Changed the World’ and passionate advocate of Lean Thinking gave this sound advice back in 2003. He eloquently describes the 7 Questions he uses in his Gemba Walks to analyse every step of the process.
His 7 questions are well worth repeating in 2015. See below.
‘ When I walk through any value stream – and I walk a lot every year as I visit many companies in many countries — I ask the following very simple 7 questions about each step: